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Issue 376, March 10, 2010 “Crowd-sourcing” request for input on the SpeakStrong Website Are you familiar with the term "crowd-sourcing"? It refers to putting out an open call for input to non-employees. The New Dynamics of Communication are synocratically inclusive. Crowd-sourcing is one feature of that. Months ago I put out an open call to ask what readers see as my unique contribution. I received many wonderful posts. Last week that thread was picked up again. The comments touched my heart. Now I'm in the process of reorganizing my web sites and invite your input. When you visit my site, what is your experience like? What is your favorite feature? Do you find what you're looking for? Are there sources of frustration for you? Is there something you're looking for that you can't find? Are there services you'd like me to offer that aren't there? If you've ordered or started to place an order on the site, is there anything about the shopping cart you recommend we change? In summary, my question is: how can I serve you better? I invite input via the blog, or email me here. Thanks. PowerPhrase for rude behavior: Line cutting / Perhaps you're unaware... Crucial Conversations’ Kerry Patterson reported on a confrontation experiment that proved that when people get the words to graciously address issues, they are far more likely to speak up. It was a line-cutting experiment where a researcher cut line to see if people would confront the offender. No one did. Then they repeated the experiment by planting another researcher plant in line who confronted the infraction harshly. The researcher/line-cutter apologized and went to the back of the line. They followed this with yet another line-cutting researcher to see if anyone would follow the example of the person who addressed the issue. No one spoke up. In a final experiment, they had a researcher planted in line who was graciously assertive when another researcher cut line. He said,
The line cutter apologized and went to the back of the line. This was followed by another researcher cutting line. 85% of the time, those who observed a gracious confrontation politely yet firmly addressed a subsequent line-cutter. Thanks to Kerry Patterson and his team for demonstrating my SpeakStrong community and I have known. When we get the words to say what we mean and mean what we say without being mean when we say it, we become empowered to speak up. Be sure to read the post. Like all Kerry’s posts, it’s insightful and interesting. I was thrilled to discover it. comment Read what caught my attention at the Oscars. Poison Phrase: Drive traffic to your site The New Dynamics of Communication moved from heavy sell and pressure to magnetic attraction. The language doesn’t always stay current with the reality, however. Phrases like, - Drive traffic to your website reflect an old-style thinking and communicating Instead, we want to
I hope this post attracts a few visitors and comments to mine. Success story: Admin gracertively got manager to cut workload This phrase come from a Joseph Grenny post on Crucial Conversations. The author’s assistant couldn’t keep up with her expanding responsibilities. She addressed the issue by listing what she does for him that makes the biggest contribution. He agreed with the list. Then she observed,
Her manager agreed that they either needed to drop the other tasks or find another way to get them done. She looked even more valuable to him after that conversation than she had before. How have you negotiated workload?
Blog comments Consider image when choosing wording Reader seeks PowerPhrases to get food nazis to back off Let's not be friends with her anymore |
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