April 24, 2006Success Story – Short and Sweet
I recently let a client know that she needed to shorten her conversatons with me so I’d have more time to work on her account. It worked great. I had been frustrated with how much time she spent with me on the phone, but telling her I’d rather use that time getting her business make the point in a way she appreciated. Our conversatons are shorter now.
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Kudos to you for speaking up directly. I can empathize with your client, being a person that often comes to clarity, while talking through an issue. On my end, as a consultant, I adjust my fees among other thngs, to make it fair to my client and still be true to who I am. So, I was wondering, if there were and suggestions that would help her/me/us manage our, sometimes, wordy communications, and still get our real message across.
Comment by Kathleen Roberts — May 3, 2006 @ 1:29 pm