April 24, 2006You Need to Rest. Let’s Reschedule for When You are Completely Better.
Joel asked Katherine if she could reschedule her appointment for the following day because he was not feeling well. When he learned Katherine couldn’t, he told her to come ahead as planned because he was gong out of town the day after that. Katherine responded,
- You clearly need to rest. Let’s reschdule for when you are completely better, even if it means next month.
Joel was relieved. He was willing to see his client, but knew it was better he didn’t. Katherine redirected the discussion to where it really needed to go and gave Joel permission to respecthis own need.
Of course, if Katherine’s needs were urgent, this would not have been a PowerPhrase.
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