June 20, 2006We’ll Fix It Because Others Have Problems Too
Whenever we make a change there are always issues we did not anticipate. So it is with our newsletter format. While most people have enjoyed the new format, there are a few who have had issues that we needed to address.
I appreciate people giving feedback and want to avoid any wording that would discourage future feedback. So when I responded to one person’s email I wanted to point out that she was not alone in her problem. My first draft had another implication that was best avoided, however. I said,
- There are a few others with this issue so we are looking to fix it.
I realized (before I hit send this time) that my words implied that if she had been the only one with a problem, we might not have done anything about it. I always try to give people the benefit of any doubt when they say things like this, but it’s best to be aware from our side how others might hear things.
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I read, and hear, the word ‘problem’ used quite frequently and wanted to share something I learned a number of years ago, ‘there are no problems, only situations.’ By replacing the word ‘problem’ with the word ‘situation’ you take away some of the power behind the problem turing it into a more manageable situation.
Thank you
Comment by Dirk Sanders — June 21, 2006 @ 10:26 am
Very good observation. Thanks!
Comment by merylrunion — June 26, 2006 @ 2:59 pm