http://www.speakstrong.com/newsletter/2006/08/16/a-risky-conversation-assessment-form/ By Meryl Runion and SpeakStrong, Inc. Mon, 01 Dec 2008 20:40:29 +0000 http://wordpress.org/?v=2.6.3 http://www.speakstrong.com/newsletter/2006/08/16/a-risky-conversation-assessment-form/#comment-233 Cindy Washam Wed, 23 Aug 2006 19:28:20 +0000 http://www.speakstrong.com/newsletter/2006/08/16/a-risky-conversation-assessment-form/#comment-233 Hello Meryl, your RCA (Risky Conversation Assessment) Form was very timely. I encountered a very rude and demanding clerk at the Pharmacy and only responded with angry facial expressions. I rehearsed in my mind what I should have done and was planning to post a blog asking advice. Your Assemssment form helped me to see the what, why and how to handle the situation the next time. Now, I Can't wait. Thank you and I'm planning to use this in the future.....Sincerely, CWasham Hello Meryl, your RCA (Risky Conversation Assessment) Form was very timely. I encountered a very rude and demanding clerk at the Pharmacy and only responded with angry facial expressions. I rehearsed in my mind what I should have done and was planning to post a blog asking advice. Your Assemssment form helped me to see the what, why and how to handle the situation the next time. Now, I Can’t wait. Thank you and I’m planning to use this in the future…..Sincerely, CWasham

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