September 5, 2006The Issue is with the Policy, Not the Representative
Kris was assessed a late-fee for being one day late on her payment. When she explained that the bill came while she was on vacation and she paid it as soon as she returned, and that the payment cycle did not allow time for any irregularities in her schedule. The representative told her it was company policy to assess a fee. Kris replied,
- I know that you are only following your company’s policies, and I do not mean to take my frustration out on you. My problem with your company’s policy is…
Pleasantness won the day, and Kris had her late-fee waived.
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