September 20, 2006Overcoming a Reflex Objection

Filed under: Success Story by merylrunion |

I manage our corporate mailroom and consider company employees our customer. Before I initiate a change that may impact their respective units, I explain the reasons for making the change and solicit agreement/feedback from the department managers. If there’s an impact I hadn’t anticipated, I look for opportunities to modify the process in a manner that works best for everyone. All but one manager agreed to my latest proposal. When “Kurt” rejected my recommendation (as I anticipated he would), he quickly backed off when I asked him,

Kurt, will you please share the key factors driving your opinion that a true alpha alignment will adversely impact your area and others? Your insights are valued and appreciated.

The policy was implemented and Kurt and I are fine with each other.