Comments on: Let’s Solve the Problem Now. How This Happened Is a Conversation for Later. http://www.speakstrong.com/newsletter/2006/11/30/lets-solve-the-problem-now-how-this-happened-is-a-conversation-for-later/ By Meryl Runion and SpeakStrong, Inc. Sun, 20 Nov 2011 02:34:58 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Anne http://www.speakstrong.com/newsletter/2006/11/30/lets-solve-the-problem-now-how-this-happened-is-a-conversation-for-later/comment-page-1/#comment-778 Anne Thu, 30 Nov 2006 22:01:36 +0000 http://www.speakstrong.com/newsletter/2006/11/30/lets-solve-the-problem-now-how-this-happened-is-a-conversation-for-later/#comment-778 I agree with Kelly. I've been looking for another way to say the same thing other than: "I don't care how it happened, this is what I need to happen now." I like how Ruth added the "let's solve the problem now" which lets the other person into the conversation better than what I used. Thanks! I agree with Kelly. I’ve been looking for another way to say the same thing other than: “I don’t care how it happened, this is what I need to happen now.” I like how Ruth added the “let’s solve the problem now” which lets the other person into the conversation better than what I used.

Thanks!

]]> By: Kelly Graham http://www.speakstrong.com/newsletter/2006/11/30/lets-solve-the-problem-now-how-this-happened-is-a-conversation-for-later/comment-page-1/#comment-775 Kelly Graham Thu, 30 Nov 2006 17:47:47 +0000 http://www.speakstrong.com/newsletter/2006/11/30/lets-solve-the-problem-now-how-this-happened-is-a-conversation-for-later/#comment-775 I LOVE Ruth's Power Phrase! Getting bogged down in the "why" of something is all too common, and all too consuming. Years ago, when I was first put in charge of hiring staff, I had three "rules" for working with the firm: 1. If you lie to me, you're fired; 2. I don't care whose fault it is, fix it; and 3. If you look in the mirror and wonder "will Kelly mind if I wear this?", change. Of those three rules, the one most difficult to "enforce" was #2: staff members, no matter their level of experience and/or excellence, seemed intent on explaining and explaining and explaining the "why" of something instead of the "here's how to fix it." This phrase from Ruth will help very much wtih this problem. Thanks, Ruth! I LOVE Ruth’s Power Phrase! Getting bogged down in the “why” of something is all too common, and all too consuming.

Years ago, when I was first put in charge of hiring staff, I had three “rules” for working with the firm: 1. If you lie to me, you’re fired; 2. I don’t care whose fault it is, fix it; and 3. If you look in the mirror and wonder “will Kelly mind if I wear this?”, change.

Of those three rules, the one most difficult to “enforce” was #2: staff members, no matter their level of experience and/or excellence, seemed intent on explaining and explaining and explaining the “why” of something instead of the “here’s how to fix it.”

This phrase from Ruth will help very much wtih this problem. Thanks, Ruth!

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