December 14, 2006Anything to Make Your Job Easier
This Poison Phrase could be a PowerPhrase if it is spoken sincerely. Clarisse wasn’t sure which it was when a sales rep wanted to know how to place an order with her department. She said she would email him the form he needed to complete. His response was,
- Anything to make your job easier.
Clarisse found this harsh and responded with a somewhat nervous laugh. She could not tell if he was being sincere or rude. Filling out a request form helps ensure they create what the customer wants. In the long run it makes everyone’s life “easier” to have it in writing – and it makes everyone’s life easier when communication is clear.
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