http://www.speakstrong.com/newsletter/2007/01/11/i-thought-you-were-the-desk-clerk/ By Meryl Runion and SpeakStrong, Inc. Wed, 19 Nov 2008 16:32:28 +0000 http://wordpress.org/?v=2.6.3 http://www.speakstrong.com/newsletter/2007/01/11/i-thought-you-were-the-desk-clerk/#comment-904 merylrunion Wed, 17 Jan 2007 20:56:14 +0000 http://www.speakstrong.com/newsletter/2007/01/11/i-thought-you-were-the-desk-clerk/#comment-904 Great suggestion, Iris. That's exactly the kind of response I would have recommended...if I had thought of it...and next time I'll be more likely to think of it. Great suggestion, Iris. That’s exactly the kind of response I would have recommended…if I had thought of it…and next time I’ll be more likely to think of it.

]]> http://www.speakstrong.com/newsletter/2007/01/11/i-thought-you-were-the-desk-clerk/#comment-874 Iris Shull Thu, 11 Jan 2007 20:27:53 +0000 http://www.speakstrong.com/newsletter/2007/01/11/i-thought-you-were-the-desk-clerk/#comment-874 Sarcasm IS hurtful and unhelpful. I hope the desk clerk used a power phrase like this: "I am the desk clerk. My manager likes to handle these special rates requests personally and she has asked that I ask guests to check with her in the morning." Sarcasm IS hurtful and unhelpful. I hope the desk clerk used a power phrase like this: “I am the desk clerk. My manager likes to handle these special rates requests personally and she has asked that I ask guests to check with her in the morning.”

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