January 25, 2007We Forgot to Tell You…
It’s not so much a Poison Phrase but more of a communication faux pas.
Who you hear the truth from matters, and when many reservists heard their deployments were extended from their families because the guard neglected to notify the reservists themselves, it created awkwardness and bad feeling. This happened both in New Jersey and Minnesota. The guard leaders were appropriately apologetic.
Employees should not learn about layoffs from the media, managers should not learn about their employee errors from their own supervisors, and no one should have to learn they were passed over for a promotion from the person they were passed over for.
Who do you need to keep in the loop so they don’t feel like an afterthought when they find out elsewhere?
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This reminds me of some state layoffs that were done a number of years ago. State employees in one agency were summoned to a meeting area and were told “If you don’t hear your name called, you no longer have a job.” Everyone held their breath hoping to hear their name called. Those who were left after the names had been called were simply told to clean out their desks and leave, with no further discussion. You can imagine how these people felt.
Comment by Francine McGaughey — January 26, 2007 @ 7:39 am