May 17, 2007Not-So-Subtle Walls
Linda is a night duty nurse. When she was hired, her manager told her, “My night staff is pretty self-sufficient. They take care of things themselves.”
Linda later found out why. When she brought a problem to her manager, her manager said,
- I have a policy that my people not bring me problems unless they are willing to head up a committee to implement solutions.
Vince Lombardi is known for suggesting that people bring possible solutions when they bring problems, but requiring that overworked employees not mention problems unless they’re willing to head an initiative to solve them is an effective way to shut people up – which may have been the intention.
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