June 7, 2007Your Neglect
When Jordon received Jill’s order, he replied,
- You neglected to specify formatting.
This sentence has two problems. It uses “you language”, which put the problem clearly at Jill’s feet, and the word neglected is negative and sounds accusatory. He would have done better to simply request the formatting specs.
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“Thanks for your email. Would you also help by specifying the format? Have a great day (-:”
Whatever thoughts and emotions you experience are yours and whatever emotional upsets you casue in others return to you. So why not be gentle and kind regardless? The idea of loving one’s enemy for me is not about being good. It’s about self-protection. Preserving your own peace of mind and creating your own good luck. I invite you to test out the logic of these words.
Comment by Jerry Wang — June 18, 2007 @ 10:23 am
Great reminder, Jerry!
Comment by Cynthia Mueller — June 19, 2007 @ 1:51 pm