July 3, 2007Tone It Down Without Losing It
Since I moved to the South, people tell me to tone my directness down. Some of the phrases in Perfect Phrases for Managers and Supervisors are too direct for me here. What can I do?
Meryl Responds
1. Emphasize what you want over what you don’t want.
2. Show employees how to correct an error with minimal focus on the error itself.
3. Acknowledge employees daily to create a positive balance for when you need to offer corrective feedback.
4. When you correct an error, acknowledge their good intentions or their ability to get it right – something that helps them save face.
5. Take the communication style quiz, attend my communication teleseminar, and study your recommendations.
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