August 7, 2007This Week: Don’t just talk about the bad stuff
You’ve heard that people are far more likely to complain about a bad customer service experience than to acclaim a great one. That’s why, after having shared a bad experience with QuickBooks a month ago, I want to share a highly positive one recently.
My team has been setting up our new shopping cart and trying to integrate it with our accounting systems. We spent countless hours on the phone with Kick Start shopping cart, Authorize Net merchant services and QuickBooks customer service. Everyone insisted that the problem was with the other company …until we found Dan at QuickBooks. Dan grabbed hold and is not letting go until we get our problem completely solved. So to set the record straight, I want to let you know, exceptional customer service is alive and well at QuickBooks.
If you have had an exceptional customer service experience, pass yours on too. And the next time you decide to report on a bad experience, ask yourself if you’ve earned the right by spreading the word on the good ones.
No Comments »
RSS feed for comments on this post.
| TrackBack URI
You can also bookmark
this on del.icio.us or check the cosmos
