October 12, 2007PowerPhrase: Why would a reasonable person behave in this way?
I love the book Crucial Conversations: Tools for Talking When Stakes Are High. I receive their newsletter, and the last one I received provided important questions to ask YOURSELF that will help you choose words to deescalate a conversation with a hostile person. Here’s one -
- Why would a reasonable, rational and decent person act this way?
It’s a fabulous tool to help you deescalate a conflict. It helps you stand in the other person’s shoes and understand they behave the way they do for a reason.
You can read the newsletter here.
I recommend Crucial Conversations and Crucial Confrontations Value Pack
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