May 13, 2008Poison Phrase ~ Point well taken

Filed under: Poison Phrase of the Week by merylrunion |

“Point well taken” may sound like a PowerPhrase, but if it’s used to deflect, it’s a Poison Phrase. That’s what it was in Lee’s case. Here’s how the conversation unfolded.

Lee: If step 8 was changed to . . . and step 11 was changed to . . . I believe that would provide a simple and effective solution to the problems being discussed here.

Diane: Point well taken.

Lee: How well was my point taken? What will change? How will the process be improved as a result of this discussion and my suggestion?

Diane: We will not be changing the process.

The comment initially led Lee to believe that his suggestion would be implemented, and had he not inquired further, Lee would have assumed as much.

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2 Comments »

  1. Smart of Lee to make that specific inquiry. Are the phrases “I’ll get back to you” and “We’ll take that under consideration” considered Poison Phrases?

    Comment by Meilee — May 14, 2008 @ 2:54 pm

  2. Meilee
    Lies are poison, sincere commitment is powerful. When Diane said “Point well taken” she really meant “Point cleverly dismissed” Her statement was disingenuous. The examples you give could represent sincere commitments, in which case they are powerful. However if “I’ll get back to you” really means: “Let’s get off this topic and never visit it again” it is another example of what I politely call a “Grin fake” – saying “yes” when you mean “no”.

    Comment by Lee Beaumont — May 15, 2008 @ 5:39 am

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