May 13, 2008This Week in the World ~ A policy of asking
Module ten of my Say What You Mean eCourse is about questions. While reviewing those lessons, I was reminded of an experience I had with an employee who consistently misinterpreted my instructions.
After a few months of misunderstandings, we developed a policy of asking. Every time I made a request or delegated an assignment, she would ask at least one question. Even if she was sure she understood, she would come up with some kind of question.
Sometimes her questions were clearly manufactured, but surprisingly often they were important questions that she wouldn’t have asked had we not agreed to a policy of asking.
The policy of asking served us well, and it helped us both develop habits of not assuming we know. So create your own policy of asking. As The National Enquirer says – “Inquiring minds want to know.”
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