May 20, 2008Poison Phrase ~ Feel better?
Joe listened to Marla’s concerns about a new policy. When she finished, he responded by asking,
- Do you feel better now?
Joe’s comment implied that the only purpose in Marla’s discussion was to relieve emotional pressure. It was dismissive of the substance.
Often listening alone can relieve emotional pressure, and sometimes no further action needs to be taken. But to listen and imply that a policy discussion was all about emotional venting is dismissive.
No Comments »
RSS feed for comments on this post.
| TrackBack URI
You can also bookmark
this on del.icio.us or check the cosmos
