June 8, 2008Ask Meryl ~ how do I get my managers to listen to feedback?

Filed under: Admin Assistants,Ask Meryl by merylrunion |

Meryl.

I work in a Customer Support department of my company. We recently experienced a couple of layoffs, as well as a history of “ill feelings”, feelings of “us vs. them”, “mismanagement”, etc. I’m in the process of surveying the managers to ascertain what they feel the challenges are of their direct reports, and I’m also surveying the direct reports to ask them what they feel are challenges, as well as how they feel about the management. I’m getting some great feedback from the staff that I will share with the managers.

But I’m nervous…

At the risk of sounding like I’m “projecting”, I feel that I know how the manager meeting will go. I’ll start to read some of the anonymous feedback and they will respond in a few ways:

Read the rest of this question and Meryl’s response here.