July 31, 2008This Week in the World ~ Expectation management
Which would you prefer …someone who promises ten things and delivers five, or someone who promises one and delivers four?
Did it occur to you that the previous question is a false choice? How about the option of someone who promises five and delivers five?
Members of the American Society for Quality tell me their motto is to: “say what you’ll do and do what you say.” If I know what I can count on, I can plan accordingly. It’s simple expectation management. And it’s essential for great communication.
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