September 9, 2008PowerPhrase ~ I feel like I cheated myself by forgetting our plans

Filed under: The PowerPhrase of the Week by merylrunion |

Nicole forgot she had a lunch date with Bev. After waiting a half hour without being able to get hold of Nicole, Bev ate and went back to her office.

When they spoke, Nicole was duly apologetic for her omission and told Bev,

  • I feel like I cheated myself by forgetting our date.

Instead of feeling slighted by Nicole’s error, Bev felt valued by Nicole’s expression of regret.

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