January 18, 2009Success Story ~ Getting an idea
Meryl,
One Poison Phrase I dislike is – I have no idea in response to a question or when I am asking someone why something s/he was responsible for has not been done.
It sounds honest and simplistic at first, but I often find people use it when they don’t want to deal with something or they want to play dumb. My business partner uses it all the time, when in fact I know he does know the answer to the question, or at least part of the answer, or that he is just trying to get out of doing something. I have not known how to deal with it in the past, but after reading your Power Phrases! book, I do now:
- (Name), we agreed you would be responsible for phoning the client to tell them to expect delays. I would like this done by the end of today and I will check in with you later to confirm it has been done.
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Strong. I like this phrase, it’s concise and clear.
Comment by M Anderson — January 21, 2009 @ 12:33 pm
It’s one of those phrases that so easily pops out of people’s mouths, especially children. When I hear children say that, I usually respond with “Take a guess” and the majority of the time I get a response.
Comment by Vicki — January 21, 2009 @ 6:52 pm