March 4, 2009PowerPhrase of the Week ~ Notice what’s happening now

Filed under: The PowerPhrase of the Week by merylrunion |

Sometimes strong people only hear feedback when the person giving it is ready to move on. (Other times it takes even longer than that – like the former spouse who finally gets the message two years after the divorce.) After months of unsuccessfully trying to resolve issues with her client Susan, Nicole broke the news that she would no longer be working with her. Susan raised her voice as she exclaimed that if Nicole had problems, she should have told her long ago. Nicole replied,

Notice what’s happening right now. I’m telling you this isn’t working for me, and you’re yelling at me. This is what happens when I try to talk to you. This is why I’m dropping your account.

Sometimes you need to detail past offenses to make a point. More often, the behavior from the past repeats itself in the moment, and when you speak in real time, your point coms acrosss loud and clear.