May 9, 2009PowerPhrase Cannot allow my nurses to be intimidated
Dr. Weiss was so unpleasant when the nurses on Robert’s floor called with questions that they were afraid to contact him. As a manager, Robert knew he needed to end Dr. Weiss’s tyranny. He asked Dr. Weiss to walk with to his office. On the way he said,
- You are one of the most respected Docs around here, but the nurses are afraid of you. They’re afraid if they call for clarification on something that you will holler at them. This could have a disastrous effect on patient care. I don’t want that, and I don’t believe you do either. If you need to holler at someone, come holler at me. I’ll do what I can to support you. But I cannot allow my nurses to be intimidated. How can we work together to solve this problem?
Dr. Weiss was unaware of the impact he had on the nurses, and was pleased to have an open channel of communication with the department manager to take his issues to. Robert’s conversation was effective.
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