May 11, 2009Poison Phrase: That’s a terrible idea
In an article about nurse – physician communication and collaboration a physician responded to a nurse’s recommendation by saying,
- That’s a terrible idea.
He went on to explain why. His warning stayed with the nurse, and she later passed on the same warning to another physician.
This story ended well. However, had the nurse been less emotionally mature, the harsh condemnation might have left her reluctant to offer suggestions in the future.
When the nurse later passed the warning to a physician, she spoke tentatively. I would have recommended stronger but not harsher wording.
Ironically, because of the power and authority differential, it’s more important for a physician to speak graciously to avoid shutting dialogue down.
Be sure to read my repost on nurse, physician communication.
I cannot allow my nurses to be intimidated
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