June 11, 2009From Poison Phrases to PowerPhrases: Crucial Conversations: best way to unite team is to learn what divides it http://bit.ly/bN3Hb
There’s a great post about how to unite teams by looking at what divides them on the Crucial Conversations website. http://bit.ly/bN3Hb
Here’s the summary.
t turns out you can get almost any two people to resent each other if you do a number of things:
• Give them a separate identity or goals.
• Make it difficult for them to communicate.
• Have them associate with a social group that already resents the others.
• Make it difficult for them to help each other or limit their communication to official channels by imposing a chain of command.
• Reward them for individual achievements or for supporting those in their geography but not the larger team.
• Keep them physically isolated—allow few means for them to communicate and then only in sterile ways (voice only, e-mail, etc.)Once you know what divides teams, the next step is to figure out what unites them. The article goes into that.
Poison Phrases help you find your PowerPhrases.
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