June 12, 2009Power Phrase: Pretend I’m someone else and describe what I explained to you
Joe is a consultant who provides a lot of valuable information to his clients. They always claim to understand. He affirms their true understanding by saying,
- Pretend I’m someone else and describe what I just told you.
They rarely can – and by asking them to repeat his information back to him, he can uncover and clear up thier misunderstandings.
This is an excellent tool for delegation. I like to word it this way:
Please repeat my instructions back to me to make sure I was clear.
That way, the listener doesn’t feel like a grade-school kid.
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