July 15, 2009Poison Phrase: Stop ordering refrigerators
This Poison Phrase comes from speaker and performance expert Terri Norvell.
A property manager was told to:
- stop replacing the refrigerators in our apartment units to save money
Norvell recommended a more inclusive, less directive approach such as,
- We need to cut costs and I”m thinking about halting the refrigerator replacement project. How do you recommend we cut costs? What do you think of that approach?
Why? Because the people who are closest to the situation are likely to have the best insight. The refrigerator replacement project might be more cost-effective thatn the manager knows, and there might be other ways to save money the manager hadn’t considered.
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