July 15, 2009PowerPhrase: What’s Working?
“One of the most empowering questions you can ask your people,” Terri Norvell said at a session at the National Apartment Association Convention (where I spoke too), is ‘What’s working?’ She went on to explain how the question can start a positive dialogue you can build on.
The question also can lead to surprises where people have a different idea of what’s working than the manager does. Either way, use this question and get valuable info.
I invite you to try it with your people – and tell me how it works for you!
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