July 18, 2009Reader question: Phrases for counseling report

Meryl,

How can I word my report about a client who completed mandatory conflict management training after an incident so they will move on from the incident and not keep it hanging over his head? He was remorseful, apologied and has shown grat improvement. This organization can be punative and judgmental.

Meryl Responds,

Interesting request!

Your comments emphasize attitude. That’s important, and I also would emphasize the newly acquired skills that will afford different choices.

Client embraced the mandated counseling with a sincere desire and willingness to develop new skills to be able to handle confrontation effectively in the future. His (her) efforts resulted in an exceptional level of conflict management skill development. This client’s progress provides a model of how a negative incident can be turned into an opportunity for developing excellence.

Hows that?