July 28, 2009PowerPhrase: Please repeat that back to me

Roger felt frustrated by how many mistakes a particular company made in his orders. When he told me it was thw only company where the order-takers didn’t repeat the orders back to him, it dawned on him that he could be pro-active and ask:

• Please repeat that back to me.

Call me crazy, but I suspect Roger’s orders will be more accurate in the future.

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