August 25, 2009Power Phrase: Is it a “don’t know,” a “can’t do,” or a “won’t do” situation?
If you manage performance, the most important thing you can ask is,
- Are you not aware there’s a problem, or is it that you can’t do what I’m asking?
If they know there’s a problem and they can do what the job requires, you’ve got a “won’t do” or “don’t care” situation. In that case you need to either motivate them or call it over.
My performance management flow chart walks you through the process.
These are imporatant questions for your personal life. Too often we’re on someone’s case assuming they don’t care when in fact they are oblivious to the impact of their behavior.
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