September 20, 2009SpeakStrong: confronting performance illusions
The crucial conversation team addressed employees who have “delusions of adequacy” at the performance review. Joseph Grenny wrote, “It should be no surprise to those of us in leadership positions that we often have to confront people’s illusions about themselves.”
His excellent advice doesn’t address a question that came to my mind. Why is the discrepancy between perception and performance being dealt with at the PERFORMANCE REVIEW? Why wasn’t this clarified long before in a collaborative effort to prepare the employee for a stellar review?
My Totally Integrated Performance System – or TIPS – implements systems to keep the dialogue going throughout the performance period and doesn’t allow for surprises at the review.
Leaders still need to confront illusions about performance, but in a timing that makes the stakes more reasonable.
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