November 11, 2009PowerPhrase: What are you not saying?
Nanci told Jorge that she was going to use another vendor for a particular project. He asked why, and she gave a few reasons that didn’t quite add up. They had worked together on many projects in the past and he had always had a sense of trust. So he asked her,
- What are you not saying?
Nanci took permission from his question to answer him at a more truthful level. She let him know about issues some of her colleagues had with his style of updating. It didn’t get him the contract, but it did inform him of changes he needed to make.
Often people don’t even think to tell you what’s really going on until they get a clear sense of permission to share information you might not enjoy hearing.
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