February 23, 2010How to deliver second-hand feedback
Meryl,
My team reports TO me, but doesn’t necessarily work FOR me, so I receive a
lot of performance feedback from their project manager or other people
associated with that project. What can I say to improve the effectiveness
of this feedback, when they know it isn’t coming directly from me?
Suggestion,
Since you both know this isn’t your feedback don’t pretend it is. Deliver it authentically as coming from them through you. Deliver it as, not the absolute truth of their performance, but the absolute truth of how the person it comes from perceives their performance. Your team needs to both maximize performance and manage the perception of what they’re doing. After you deliver the information, if there is an issue, you can ask,
- Is this a performance issue or a perception issue?
Then work together to decide how to incorporate and respond to the feedback.
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