February 23, 2010SpeakStrong Insights from CBS’ “The Undercover Boss”
If you ever think upper management doesn’t know what you do, or you suspect you might not know what goes on with the people you manage, you’ll find The Undercover Boss to be an interesting show. CEO’s of organizations work in entry positions of their own companies to see what it’s really like out there. Whatever its flaws, The Undercover Boss shows how illuminating it can be for leaders and managers to shadow their employees.
The main value isn’t that they uncover problem behaviors , although that certainly does happen. (The Hooters episode exposes a doozy.) The experience allows for management to see how their policies affect their front-line employees… and for management to see how great many of their employees really are. Unlike most reality shows that strive to catch people at their worst, this show catches many people in their goodness.
Women, Gen Y, social media and globalization are creating a growing trend toward synocratic interaction in the workplace. This show illustrates how useful that can be.
Check it out. And consider shadowing people who work for you… although in your case you probably won’t be undercover. (I provide phrases to announce your intentions to shadow in Perfect Phrases for Managers and Supervisors.)
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