June 25, 2010Do you care too much? Jann Arden’s “Insensitive” seeks insensitivity lessons. HT be appropriately sensitive.
In the course of a deck-side conversation that spanned a number of topics, Online Image Consultant Mimi Tenace and I found ourselves concluding that we never want to depersonalize our businesses or lose our capacity to care about clients. Sometimes it can be inconvenient to care, but it’s much better than the alternative.
I listened to Jann Arden’s fabulous song Insensitive yesterday, enjoying the irony of her request to a dismissive lover that he offer her insensitivity lessons since he clearly is an expert in it. Here are some of her lyrics.
“I’m out of hope, I’m out of touch
I fell too fast, I feel too much
I thought that you might have
Some advice to give on how to be
Insensitive”
I have hung up the phone on several occasions wondering how some business people can be so insensitive to the human impact of their decisions. I can’t tell you how many times I’ve wondered if the fact that I do care is a flaw. That thought becomes increasingly fleeting as 1) the world moves toward more personalization, 2) I increasingly find my people – who have caring as a part of their business MOs, and 3) my own commitment to integrating heart mind and will becomes stronger. so I don’t offer insensitivity levels. I teach how to balance mind, heart and will in communication. Check out the video and then read three tips below.
Three ways to balance sensitivity with logic and action.
1) Speak in terms of what you think, feel and want.
2) Review situations from a detached perspective. Then review them from a fully engaged perspective. Then create a sentence the expresses them both. (You can do it!)
3) Use my PowerPhrases tutorial for a conversation you need to have. http://www.speakstrong.com/tutorial/
My books are excellent resources for finding the balance. too. I recommend SpeakStrong for this.
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