July 8, 2010Poison Phrase:From personal to impersonal like someone flicked a switch
It reminded Nancy of her dating years. On a few occasions she was wined and dined by a sweet-talker who said all the right things. But when the good-night kiss didn’t turn into anything more, her former charmers turned ugly on her.
But this was a business situation. Amy did some design work for Nancy while they negotiated a longer arrangement. Then, Amy incorrectly interpreted something Nancy said as indicating she wasn’t planning to continue. Previous emails were warm and personal. Then Nancy got an email that read,
- Pursuant to our existent agreement regarding proceeding in a prudent amount of time, we are invoicing you for services previously rendered at an amount that reflects your lack of commitment to proceeding quickly. Payment must be rendered in ten calendar days. Please advise if you elect to utilize our services in the future.
Nancy wondered, who are you and what have you done with Amy? The invoice was for 4 x any amount that had been suggested. She had every intention to continue to work with Amy more, but this kind of languaging changed that.
How can people go from warm to cold so fast?
You find out you’ve been worked when the person who is so charming turns ugly when they think (or realize) they’re not going to get what they want from you
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