August 2, 2010PowerPhrase: When? Thinking fast to get a specific commitment.
Ash picked up the phone in the middle of a class and hurriedly asked if she could call me back. I almost let her off the phone without any commitment, but since we had spoken about meeting in a few hours and I needed to plan, I caught myself and asked,
- When?
Her response gave me the information I needed – that we wouldn’t be meeting today. Had I succumb to the urgency in her voice, I wouldn’t have been able to make my own arrangements.
Sure, she needed to get off the phone fast, but she’s the one who hadn’t called me back before class, and I’m the one who would have been inconvenienced if I hadn’t pinned her down. I’ve neglected to push past resistance often enough to know that there are times to move in, even when someone else is anxious to move away.
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