August 19, 2010Poison Phrase: Who told you that? Deflection and distraction.

Filed under: Poison Phrase of the Week by merylrunion |
In a recent episode of Mad Men, when Kenny addressed his dismay with the discovery that Pete was gossiping about him, and requested that Pete stop, Pete responded with deflection. He said,

- Who told you that?

Pete quickly realized he was busted, however, dropped the defenses and apologized.

Deflection and distraction only makes you look worse. Yes, you might be able to twist and manipulate someone into letting you off the hook, but you miss a chance to move the relationship forward into a dynamic synocratice and mutually rewarding situation. In this Mad Men episode, Pete gained much more than he lost by admitting his offense.

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