McGraw-Hill Books © 2005 - ISBN: 0-07-145216-8
What can you say to get your WORST EMPLOYEES to work harder...
or to do any work at all?
It's so easy, you won't believe you didn't do it earlier.
Finally - The Right Phrase for Every Management Situation...Every Time
“A practical crash course in management
and management communication.”
Perfect Phrases |
Purchase Perfect Phrases |
I'd like to try before I buy!
We would like to offer you a free, downloadable sample chapter of Perfect Phrases for Managers and Supervisors just for filling
out a short survey to help us improve SpeakStrong!
Meryl Comments:
“I received an email from a McGraw-Hill editor I didn’t know in the spring of 2005. My previous editor had left the company, and this new person asked if I was interested in writing a book for their Perfect Phrases series. I was delighted, and suggested that I could write Perfect Phrases for Managers and Supervisors. I don’t just tell my managers in my seminars what to do, but I tell them what to say. They like it and it works.
Even though I have a lot of highly-seasoned managers at my seminars, I start at the beginning. I talk about how to establish authority and what to say to someone who wanted your promotion. I talk about what to say to the acting supervisor. I find that the seasoned managers appreciate the basics as much as the newbies. So I start Perfect Phrases for Managers and Supervisors the same way.
I use the Perfect Phrases for Managers and Supervisors book as my workbook in my seminar by the same name. That’s because people want to write down every phrase I give, so they appreciate having them all in the book. It’s a great resource.”
If you'd like to set a tone of mutual respect and trust, successfully deal with difficult employees and delicate problems and effectively present new ideas, procedures or policies, then you need Perfect Phrases for Managers and Supervisors in your management library.
Here's why:
This book doesn't just tell you what to do, it tells you what to say when you do it. It doesn’t just tell you that you need to establish your authority; it tells you what to say to establish that authority. I put everything managers need to know in this book.
Here’s what you’ll get:
• Words to address and establish a new role as manager. Get started on the right foot.
• How to create a mission that gets buy-in. Get everyone on the same page, working toward the same goal.
• Phrases to foster an open communication culture. Get employees talking to each other and keeping you in the loop.
• What to say as a supervisor delivering bad news – Tell the truth with the minimum of backlash.
• Phrases for the perfect interview. Get the right people for every job.
• What to say in orientation. Start your employees off right.
• How to set job standards and goals. Get your expectations clarified.
• What to say during delegation. Get work done through others.
• Phrases for handling employee performance problems. Address issues in a way that gets results.
• How to talk to your boss. Get your ideas and issues heard up the ladder.
• Meeting magic. Streamline meetings and get the job done.
• How to deal with staff poor performance – early, when it can still be addressed.
• What to say to an employee who is requesting a day off – and you can’t afford for them to go.
• How to deliver an employee poor performance evaluations – in a way that motivates improvement.
• How to address possible causes of poor performance at work. Get the words to deal with the root cause.
It's your quick and handy source of communication tools
on business interaction.
Here's what my readers say:
“I was particularly struck by Meryl's statement that when managers and supervisors don't know what to say, they say nothing. Every page in this book provides a ‘starter’ for saying an assertive phrase that commands respect. What a great tool to put in anyone's hands! As a writer, Meryl communicates crisply and succinctly. She tackles a deeper level of dealing with communication issues than other writers I've studied in my 25+ years as a writer/editor. I'd call this book ‘gutsy’ because it doesn't shy away from any aspect of communicating with employees and bosses, plus it shows how Perfect Phrases can motivate and encourage
anyone. In fact, I've noted several precious phrases I'll soon be using with people I care about!" ~ Barbara McNichol
”Once again, Meryl Runion guides us expertly through the complexities of communicating with others. Just as in her Power Phrase series, this new book offers us multiple wording choices for any imaginable interaction between employer and employee. In giving us just the right words, she is also giving us a voice. Her phrases empower us to speak up in situations in which we may otherwise have passively held our tongue or aggressively said the wrong thing. I have been using Meryl's phrasing for years now, and teaching it to enthusiastic response in my own classes on communication. I truly believe that if every worker had just such a tool at their fingertips, it would make for a much more honest and productive work environment." ~ Stefanie Coleman
“The book gave me useful, practical, no-nonsense tips on how to deal with common conflicts I face as a manager. It's easy to read and introduces levity into an otherwise dry and serious topic." ~ Cindi Myers
"Find a vocabulary of power. I unhesitatingly recommend this book for its proactive approach, as I do all the earlier titles by Meryl Runion." ~ S.J. Bockett
Perfect Phrases for Managers and Supervisors
Hundreds of Ready-to-Use Phrases for Any Management Situation
Table of Contents
Introduction: How Perfect Phrases Help You Manage More Effectively
Chapter 1: The Principles that Make “Power Phrases” “Perfect Phrases" The Runion Rules of Responsible Communication
Chapter 2: Put Your Best Foot Forward: Perfect Phrases to Establish Your New Role
Chapter 3: Perfect Phrases to Create a Mission, Vision and Values-Based Team
Chapter 4: Perfect Phrases to Foster Open Communication Culture
Chapter 5: Perfect Phrases to Ace the Interview You Conduct
Chapter 6: Perfect Phrases for Orientation
Chapter 7: Perfect Phrases for Delegation
Chapter 8: Perfect Phrases to Set and Communicate Standards and Goals
Chapter 9: Perfect Phrases to Coach Employees
Chapter 10: Perfect Phrases to Handle Employee Performance and Behavior Problems
Chapter 11: Perfect Phrases for Performance Reviews
Chapter 12: Perfect Phrases for Termination
Chapter 13: Perfect Phrases for Meetings and Announcements
Chapter 14: Perfect Phrases that Empower Employees
Chapter 15: Perfect Phrases to Communicate Up the Ladder
Chapter 16: Tips for Making Your “Perfect Phrases” “PowerPhrases”
Information Page: Perfect Phrases about SpeakStrong Inc. & The Center for Responsible Communication
Perfect Phrases |
Purchase Perfect Phrases |
I'd like to try before I buy!
We would like to offer you a free, downloadable sample chapter of Perfect Phrases for Managers and Supervisors just for filling
out a short survey to help us improve SpeakStrong!
SpeakStrong Packages
The SpeakStrong LibraryMeryl's 3-Book Management SpecialThe Quick Start Communication Transformation
Book Package
BooksSpeak StrongPowerPhrases!How to Use PowerPhrases!How to Say It: Performance Reviews #1 Secrets of Successful ManagersLife Lessons for Loving the Way You Live
eCourseSay What You Mean eCourse
AudioPowerPhrases Amplified12 Secrets to High Self Esteem
DVDThe Difference Between Lightning Bugs and Lightning Bolts Next! And Other Empowered Ways to Deal with Rejection
