"Say What You Mean and Mean What You Say Without Being Mean When You Say It" ~ Meryl Runion Rose                                ShoppingCart Plum NB 50

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Effective Communication Skill Blog

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I found this dialog on Facebook amusing. 

Nikos asks if there is an easy way to embed video on the Facebook server. James replies, yes, there is. Karma asks, well, then what is it? Nikos responded that he didn't know. He had asked and gotten a rude reply. James said,

"Sorry for the misunderstanding, you didn't ask how...you just asked if there was an easy way. I wasn't being rude."  http://cit.ucsf.edu/embedmedia/step1.php 

That is about as easy as it gets, folks.

Well, James is right. Nikos didn't ask how. He thought how was implied in the question. And many would assume that, too. Plus there are plenty of people who passive-aggressively answer literally when they know full well what someone is asking. James was appropriately gracious to apologize, but would have done better not to shift blame or insist he wasn't being rude. A better response might have been,

  • Sorry for the misunderstanding. I didn't intend to be rude. Here's the answer.
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©2015 Meryl Runion Rose. Meryl is a Certified Speaking Professional and the Creator of the SpeakStrong Method of Dynamically Effective Communication. Find her at www.SpeakStrong.com

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I blog daily when I have a lot to say. When I don't have much to say, I stay silent. Kind of how it outta be, don't you think? Lots of great communication tips.

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