Meredith meant to order my admin phrase book. But she inadvertently ordered my manager phrase book. She was happy to keep the manager book and place a new order for the admin one. I appreciated that.
What I appreciated most was that Meredith took the time to send me an email to explain how the incorrect order was placed in the first place. The "buy now" button on the page for the admin book took you to the right place, but if you clicked on the picture of the admin book, it put the manager book in the shopping cart.
I don't know how long it would have taken me to figure that out, but it only took me minutes to fix because Meredith cared enough to tell me exactly where the problem was.
There was nothing in it for her, but her thoughtful detailing made a difference for me.
That's good communication.