Effective Communication Skill Blog

Sansa ClipPurple Sansa Clip MP3 Players are $20 more than the black ones, but I wanted purple, so I bought one used. "Works perfectly," the ad said. $19 instead of $47. Seemed like a deal. Except it doesn't work perfectly. It only turns on when it is plugged in.

The vendor was happy to accept a return. I hesitated, but then said,

  • I can still use this plugged in. If you would consider a partial refund, that would work for me.

He refunded $13 and we both consider it a win. 

I'm glad I asked, and so is he!

What are you not asking for?

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