I love using the phrase:
- You're right
for three reasons. 1) People love to hear it. 2) It defuses conflict quickly. 3) It forces me to figure out what IS right about what they're saying.
There is almost always some important message for me, and often more than I realize at first. Discovering that is very good for communication.
I'm not saying they're right about everything. I'm not saying I'm wrong about everything. I'm just letting them know that I can see some value in their point. If I can't say you're right sincerely, then I modify it by saying,
- You may be right.