Great managers manage the system that employees and team members operate in. A great phrase to ask yourself is,
- Is there something in the system that causes team members to act the way they do?
It helps first to have clearly defined how you would like someone to operate. Then identify the gap. Next, you ask what is preventing the team member from operating that way. Often it's the system, and managers who work ON the system rather than IN the system find many problems are averted, not resolved.