"You really got his attention," my husband noted. He was referring to the contractor who actually showed up on time today, and apologized for having been late so often.
"You must have spoken strong."
What had I said? I just shared the truth - that my husband and I didn't believe any estimates he gave us because they were consistently unrelated to when he actually arrived. I explained that we didn't enjoy relationships where we didn't have trust, and that made us reluctant to do any more work with him, even though the quality of his work was excellent.
I just told him how it was. My husband had complained about his erratic arrivals many times, but my words got through.
The man has a heart, and I spoke from mine. That tapped into his. Sometimes simple truth is the most powerful.