Dale keeps Rob's books and does other administrative work for him. Recently she mentioned to him how easily he could enter most of the information himself. She noted,
- If you did that, you wouldn't need me.
Rob was very impressed that this woman, who needed the work, willingly shared an idea that could cost her work. That simple observation won Rob's trust. The fact is, the more Dale empowers Rob, the more he can expand what he does, and the more ways he'll be able to use her services.
You can be sure, when Rob needs help, Dale is the first person he thinks of.