Once you know who you are as an individual and you know what your unique contribution is to the team, family and group, you have the foundation to SpeakStrong from The Synergy Center.
Created: Saturday, 19 November 2011 02:43
Melissa sent out an association newsletter that got rave reviews from everyone but Jade. Jade emailed back a series of criticisms and corrections. Melissa replied,
- Thanks, Jade. We need people like you to help with the newsletter. Would you like to join the team?
Jade did, and her input was both helpful, and more balanced now that she was a part of the project. Melissa was tempted to resist the input, and was glad she embraced it instead.
Created: Saturday, 19 November 2011 02:20
Sandy's new sweetheart was threatened by the fact that her work involves relating intimately with her clients - some of which are men. She actually considered eclipsing her practice for this new relationship, despite the financial hardship it would cause her. That kind of control didn't serve her relationships in the past, and wouldn't serve her new one any better. She shifted her consideration when someone observed,
This is an opportunity for your relationship to mature.
Too often we change for someone else, and end up resenting it. Sandy was ready to stop doing that.
Created: Saturday, 19 November 2011 01:50
When I ask my assistant Angela to do things for me, she almost always responds with the words,
- I'd be happy to do that for you.
Sometimes, instead she says,
- I'd love to do that for you.
There are times when she lets me know something isn't a great fit or she doesn't have time for a particular project - which I'd much rather she do than agree to something she can't do. Still, her words always support a statement she once made,
I am 100% committed to your success.
How different that is from someone who once told me the job beat flipping burgers!
Created: Saturday, 19 November 2011 01:39
Dale keeps Rob's books and does other administrative work for him. Recently she mentioned to him how easily he could enter most of the information himself. She noted,
- If you did that, you wouldn't need me.
Rob was very impressed that this woman, who needed the work, willingly shared an idea that could cost her work. That simple observation won Rob's trust. The fact is, the more Dale empowers Rob, the more he can expand what he does, and the more ways he'll be able to use her services.
You can be sure, when Rob needs help, Dale is the first person he thinks of.
Created: Wednesday, 16 November 2011 22:08
I just received an email requesting auction items for a fundraiser for a couple to adopt an 11-year-old boy.
The tale they tell is that the couple was in the Philippine orphanage to adopt their daughter when the boy came up to them and said,
- Please, will you take me home with you, too? I love America.
He was the oldest child at the orphanage and had watched numerous friends be adopted, leaving him behind. With that ability to make direct requests, I think that young man will do very well in business.
Created: Tuesday, 15 November 2011 00:00
In the world of lean management and manufacturing, problems are considered opportunities to grow. FastCap, a company I toured, clearly has that principle engrained in the minds of their people.
The day before my visit, the plant had a power outage. While they were able to operate normally in general, they did find some holes in their back-up systems. They discussed the issues in their company-wide employee meeting. One of the operators blurted out,
Let's not waste a great crisis.
Everyone chuckled and nodded in agreement. Crisis shows us where we're strong and where we're weak. Once the crisis passes - for FastCap that meant the power was back on - and we're not fighting fires anymore - it's time to let the crisis teach us where we have room to improve.
Created: Friday, 28 October 2011 02:44
"You really got his attention," my husband noted. He was referring to the contractor who actually showed up on time today, and apologized for having been late so often.
"You must have spoken strong."
What had I said? I just shared the truth - that my husband and I didn't believe any estimates he gave us because they were consistently unrelated to when he actually arrived. I explained that we didn't enjoy relationships where we didn't have trust, and that made us reluctant to do any more work with him, even though the quality of his work was excellent.
I just told him how it was. My husband had complained about his erratic arrivals many times, but my words got through.
The man has a heart, and I spoke from mine. That tapped into his. Sometimes simple truth is the most powerful.
Created: Tuesday, 19 July 2011 02:04
When Nancy did not show up on time for the meeting, her associates started without her, even though Nancy was supposed to present. Nancy arrived fifteen minutes late and listened as someone else explained the plan that Nancy had been scheduled to present.
After the meeting, one of Nancy's team members asked why she was so late. Nancy's reason was more of a lame excuse, so the team member explained,
- Some of the busiest people here made time to be available at the time you agreed to. By coming late you made a statement that you don't value their time. That's not a message you want to send.
Later in the conversation Nancy asked a few questions explaining that she wanted to be sure not to disappoint again. Clearly the message was received.